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Bruce Tepper Asks: 'Motivating or Bribing?'

Posted by Anne Marie on February 29, 2008

In the March issue of Incentive, columnist Bruce Tepper, author of The Complete Guide to Selling Meetings, Incentives & Corporate Events, tackles some blunt truths about incentives: less than half of American businesses use them and many business owners are leary of the concept:

Bruce Tepper:
"Does our industry have an image problem? Is the perception that we’re doing something unethical or illegal affect potential customers?"

What do you think? Post your opinions and responses to Tepper's My Turn column here.

 

What's the Use of a Senior Manager?

Posted by Anne Marie on February 28, 2008

Last week, the Agriculture Department recalled 143 million pounds of beef, the largest meat recall in its history. Prompting the recall was the release of a videotape revealing what the USDA called "egregious violations", according to a story in the Washington Post (USDA Orders Largest Meat Recall in U.S. History).

A) You shouldn't need a hidden camera to reveal what the common practices are at your company.
B) If employees at Hallmark Meat Packing had any faith in their employers, the videotape would have most likely been sent to upper management before the Humane Society.

According to the Washington Post story, Hallmark Meat Packing, a partner of Westland Meat, the distributor who was the subject of the recall, fired two workers  as a result of the recall and videotape. As for firing managers, the Washington Post reported a company spokesperson for Hallmark Meat Packing as saying  "senior management was not aware of the use of extreme measures to get sick cattle upright". Not aware? Really? If that's true, then here's my question: What's the use of senior manager?  And what about low-tier managers? Why weren't any of them fired? This is a reprehensible situation that deserves scrutiny, not just from the FDA and animal welfare groups, but from labor groups and business professionals. Because as much as anything, it is a case of bad management.

Questions that need to be asked:

-One of the most disturbing incidents on videotape involves forklifts to roll the animals. So how does an employee at a meat packing plant go about obtaining a forklift and using it improperly? Did the individual struggle with the idea of how to move a cow and then happen to glance over at a vacant forklift in the corner? Or did one of the cow rangler employees have to ask a trained forklift operator, if he wouldn't mind taking time out from his job to use his forklift to roll some cattle?

-Where was the manager all this time, working remotely from home?
(I bet they'd notice if someone were talking on the phone for too long, taking an extra fifteen-minute lunch, or glancing up at the sky.)

-Is the public supposed to believe they were operating a well-regulated meat packing plant where proper designs and procedures are all in place and workers were sufficiently trained to work with cattle in a specified way, but a couple of disturbed individuals who don't like cows fell under the radar?

Most people, even strong men, aren't naturally inclined to mistreat animals unless they're so miserable and angry they just don't value life. And so there's every reason to question the environmental conditions and job circumstances at this slaughterhouse that certainly must have played a substantial role in influencing certain individuals to conduct their jobs with the level of insensitivity that they did.

Surely the workers themselves are as helpless as the animals in many ways, and perhaps, equally mistreated in many ways. While one may think it only logical to assume that a slaughterhouse is going to be an unpleasant place to work in, there are standards and practices that exist to humanize this type of work environment so that the overall health and well-being of laborers, and consequently the animals, are protected.

Incentive magazine, isn't just about motivating your employees to make millions for your company so that you can all fly out to a luxury hotel in Dubai and feel like a prince. Not that there's anything wrong with that. But there's a lot of wisdom in the countless books and studies on good management and employee motivation, health and safety that when applied can actually have a dramatic, positive, impact on the lives of millions of employees, and in the long run, the development of our society. We cover such information every month.

One of the most recurrent themes is good management and it involves much more than a bottom line. It involves respecting your employees, not disrespecting your employees, which means providing them the basics. With power and salary comes responsibility. Senior managers must be held accountable for what goes on at a company, business, and in this specific case, the inhumane conditions of a meatpacking mess.

Unfortunately this recent news item was not a fable, but nonetheless, it does have a moral. For employees, it's great to have a good manager who will oversee the workplace environment so that things do not degenerate into chaos, or worse yet dysfunction, or worse yet low morale, or worse yet misery, or worst of all subhujman conditions. But if you have a bad manager, well you'd better get yourself a new job, and possible, a hidden camera.



   

All Work and No Play

Posted by Alex Palmer on February 25, 2008

Tilda Swinton took home the Best Supporting Actress award at last night's Oscars, and for good reason. Her performance as Karen Crowder, the unrelenting and conscience-averse lawyer for a huge agricultural company in Michael Clayton was completely unnerving...and did a scary job of illustrating how employee motivation, loyalty, and hard work (all things Incentive usually loves) can go off the rails without the right degree of balance.

Tilda1In one of her character's first scenes, she's being interviewed for an important promotion. Coming highly recommended from her supervisor, and displaying a heavy dedication to her work, she also seems to make every move with a careful deliberation that reflects a personal incongruence more than a professionalism. Crowder is acting like a corporate cutthroat, and seems to be suppressing her actual personality. The interviewer asks her how she will be able to dedicate so much time to her new position and still maintain balance with the rest of her life. Her response:

"Who needs balance? When you really enjoy what you do ... there's your balance."

Continue reading "All Work and No Play" »

Breaking Links?

Posted by Leo Jakobson on February 21, 2008

There’s a front page story in the New York Times today with the title: “More Americans Are Giving Up Golf.”

The premise is pretty simple, and the numbers are convincing: the article quotes industry organizations that say there are four million fewer golfers now than in 2000, and nearly a third fewer who average a game every two weeks. As to why, it’s all speculation, ranging from the economy to the amount of time a round consumes.

Looking at the incentive travel industry, my sense is that golf while golf is definitely not as overwhelmingly important as it was, it’s still easily number one. On the other hand, I keep hearing that Generation Xers and Millennials are looking for more active, adventurous outdoor pursuits.

I’d be interested in hearing what you think. Are incentive participants growing less interested in golf?

Sibling Rivalry

Posted by Alex Palmer on February 19, 2008

Sibling_rivalryThis American Life had a segment a few weeks ago about a mother fed up with the fighting between her two daughters: 12-year-old Kennedy and 5-year-old Zadie. Zadie pesters Kennedy for attention, which the older sister finds annoying, and what begins as quick snaps at each other turns into all-out bickering, leading Lisa, their mom, to intervene.

The way Lisa went about fixing this tension which plenty of families deal with offers some pointers about employee motivation and incentives. Seeking to encourage a more harmonious relationship between the two, Lisa begins a "behavior modification experiment" using monetary incentives. She pays Kennedy $100 over a month to play with her sister an hour every day. Lisa convinces Kennedy that it's an experiment on her sister: they're seeing if she can get Zadie to get less worked up when her overtures for attention are ignored. In fact, Lisa explains, it's an experiment on both girls.

Continue reading "Sibling Rivalry" »

Work/Life Balance, Circa 1985

Posted by Leo Jakobson on February 15, 2008

An interesting piece of research came across my desk recently. A poll sponsored by LifeCare, a provider of specialty care services to corporate employees, including child and elder care, found that 77 percent of its client company’s 4.5 million employees expect to be the primary caregiver of an older loved one within the next five years.

The release sent out about this survey quoted LifeCare’s CEO as saying: “For employers, the impact to productivity and the bottom line could be quite significant.” Which seems like something of an understatement.

This got me thinking back to my high school years, when it was becoming clear that my grandmother would not be able to live on her own for much longer. My mother and I lived in a small fourth-floor walk-up in New York City that wouldn’t hold three people comfortably. Thrown in a strong-willed, stubborn grandmother, and it was a recipe for disaster. And there certainly wasn’t money for a decent nursing home, not anywhere close to New York City, anyway. In retrospect, Mom’s work/life balance was very close to collapse.

Continue reading "Work/Life Balance, Circa 1985" »

A Darker Side to Incentives

Posted by Stacy Straczynski on February 14, 2008

You would think most strategies for motivation would be common sense, i.e. saying thank you, giving occasional reward gifts, or even having a team outing once a month to just kick-back and strengthen the bond. But isn't doing these things just a matter of common courtesy? And what about those incentives (such as hosting a special one-on-one catered lunch for your top performer with the CEO) that wind up producing a negative effect (the luncheon results in stressing out your employee rather than making him feel at ease and rewarded)?

Incentive's new online columnist (starting in March 2008) and Executive Director for Excellence In Motivation, Inc. Paul Hebert tackles just these issues in a recent entry to his own blog, C'mon people - you're killing me here! The entry discusses the industry's need for discussion on incentive strategy and avoiding organizations’ tendencies to commit quick-fixes--what he refers to as the dark side of incentives.

And while Paul is still on the fence as to whether his post is a bit too off-putting and condescending, I think his words are worthy of both time, banter and even a good chuckle. After all, as Paul so accurately relayed to me today, conflict breeds interest.

So, I think it's best if we let you be the judge. Take a look at the exceprt from his entry below--and be sure to click through on the link to read the full post.

What do you think: Does he hit the nail spot-on or do you think he's judging  to harshly?

     I'm stomping around the office (which is the dining room today - I'm in Dayton, OH today and there is some snow on the ground, so I'm biding my time until the roads get a bit better) muttering to myself and cursing the darkness.

     The darkness I'm referring to is the devaluation of common sense and the inability of the average manager in the business world to separate good ideas from stuff you should have learned in Kindergarten.

      The darkness is pablum presented as if it were chiseled in stone tablets and presented by an old man with a long beard…

Read the rest of C'mon people - you're killing me here! at Paul’s blog, Incentive Intelligence.

* Editor's note: Be sure to check back at www.incentivemag.com in March to read Paul Hebert's first online column for Incentive!

Best team-building event ever

Posted by Anne Marie on February 14, 2008

123_large 1. Employee eats 32 vending machine items for charity

A juvenile probation officer ate one of every item in a county courthouse vending machine in one day. She consumed more than 7,000 calories and more than 300 grams of fat, eating such items as beef sticks, candy bars, Pop Tarts and potato chips -- all to win a bet with co-workers and raise $300 for charity.

(From Weirdest work stories of the year at CNN.com)

Incentives and the Odyssey Years

Posted by Alex Palmer on February 11, 2008

There's been a lot of discussion about how there are four distinct generations in today's workplace and how the newest and youngest are the "Millennials" (which is much catchier than the derivative "Generation Y" or "Echo Boomers"). The Millennials are a group notable for their positives (optimism, confidence, social consciousnes, and ambition), as well as not-so-positives (generally more high-maintenance, bordering on needy, than any previous generation, both in what they expect their leaders to offer them, and the jobs they choose to do).

As one straddling the border between Generation X and the Millenials (I'm either on or just slightly below the cutoff, depending on who's dates you use), I read these examiniations with the same ambivalence as my horoscope: "wow, that's exactly right!," "Hmm, that's kind of stretch." Some descriptions, like that many Millennials bring their mothers with them to job interviews, seem totally unbelievable to me and my peers, seeming to just take a basic truth to its logical extreme. But many of the other points seem to be just about right, and bring to mind my own work experiences or those of my friends.

The_odyssey_of_homer On this end is one of the most interesting pieces I've seen on the topic, David Brooks' column from last year about the new life phase of the Odyssey Years, that has recently appeared, between Adolescence and Adulthood. Besides pointing to the higher tendency for 20-somethings to return home for a few years, or to generally move through the world with what appears (to their parents at least) as no clear plan for the future, he also describes the fluidity and individuality these Millennials look for in the workplace, when they finally settle on a job:

Continue reading "Incentives and the Odyssey Years" »

Talking the Talk

Posted by Leo Jakobson on February 07, 2008

One of the editors of a sister magazine of Incentive just received an email pitch from a speakers’ bureau for one of its star clients who has just made headlines.

That speaker is Bill Belichick, coach of the New England Patriots. We’re firmly in Giants territory here, and New York fans aren’t known for their delicate and retiring nature, so a number of ironic topic suggestions followed that announcement, such as “How to turn overwhelming success into dismal, last-minute failure,” and “How to lose gracelessly.” (Walking off the field before the final play was not well received, ‘round here.)

Before I go on, let me point out that in the February issue of Incentive magazine you’ve just received (or will receive shortly), you’ll see the cover story is a group of articles on building an incentive program around professional sports, whether that means taking a trip to a big game or hiring a professional athlete as a keynote speaker. The cover image for that story is Archie Manning, a legendary New Orleans Saints quarterback and an excellent corporate speaker. So, sports speakers have been on my mind lately.

Continue reading "Talking the Talk" »