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May 31, 2011

How to Create Visual Step-by-Step Instructions, E-learning Modules, Knowledge Base Articles With an Android Smartphone

Business users drown in text.  We read and write manuals, knowledge base articles and blogs, use wikis and participate in forums to exchange information. Smartphones can be used to reduces amount and volume of text documents and increase clarity and quality of communication, be it workplace instructions, e-learning or technical support.

The built-in ability to take images, video and install applications allows users to create step-by-step visual instructions on the spot using an Android smartphone or tablet, share them, upload to the cloud and publish to corporate wiki / knowledge base / LMS. In order to create visual documentation you need to install AHG Cloud Note (http://www.cloudnote.net/) - you can download it from android market at https://market.android.com/details?id=com.ahg.cloudnote

Step-by-step instructions on how to create visual documents can be found at http://businessmobileapps.blogspot.com/2011/05/how-to-create-visual-step-by-step.html


May 18, 2011

When we say "M-Learning" do we mean only one side of the equation?

Let's start with the basics. Wikipedia says that mobile learning is distinct "in its focus on learning across contexts and learning with mobile devices," and then quotes definition of mobile learning from mobilearn: "Any sort of learning that happens when the learner is not at a fixed, predetermined location, or learning that happens when the learner takes advantage of the learning opportunities offered by mobile technologies."

I think that where we learn is only one side of the equation.  The second, no least important, side is where and how do we create materials used in learning.  Creating flash cartoons or using Captivate might work (and does work) well in many cases. It is probably not be the best way to document a real-life process.  Take, for eaxmple a task as simple as clearing a paper jam in a copier. Suppose you need to create a lesson teaching users how perform this task. Now, let's say that you don't have a copier (or that particular model) in your office. It's somewhere "in the field," but you still need to create this lesson asap. And it should be good. You probably think about a team of video and audio techs you need to assemble, about scheduling editing time and so on.  How about you grab your phone and get out of the door, get to wherever that piece of equipment is located and document all the necessary steps employee would need to take to fix the problem. Take a picture, add text, add another picture or shoot a video, add more text ...  Create step-by-step guide right on your phone, edit it,  upload to the cloud (or to your company's server),  share, publish to your knowledge base, web site, FAQ section or e-learning module, use it as information exchange module with clients or students, enhance your tech support, publish to your facebook page. You can do it today with AHG Cloud Note.

At the same time, using  AHG Cloud Note we are getting closer to informal or semi-informal, peer-to-peer learning, where immediate help is as close, as your smartphone.  The good news is that these informal training sessions do not disappear. They continue life in your searchable knowledge base, FAQ section, or tech support section of your web site or intranet.