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Part 2

October 31, 2007

By Richard Weinstein

My father had three basic tools for do it yourself projects, a screwdriver, a hammer and a roll of electrical tape. That really limited his options for home owner projects (which I think was his secret plan all along). So for him that meant calling in repair people for just about anything that could go wrong in a house. Including the time when as a child I wanted to become a TV repairman and thought a good start might be to jam a pencil as far into any opening in the TV that I could find.

Today, not so many of us dream of being a TV repairman (we don’t need them anymore, when the TV breaks we just buy a new one) but many more do watch TV with a pencil in hand, only instead of trying to stick it in the set we are using it to take notes while watching someone flip a house by themselves, landscape a yard by themselves or repair something that to most of us, previously kept its entire existence under a cabinet, behind a wall and out of sight.This do it yourself industry has grown so large that there are entire TV networks dedicated to it. And all of them are focused on cutting out the middleman.

Maybe it is all the “free time” we were promised back in the 1960’s. You know, all the labor saving devices that are now realities so we have so much free time we can do all this stuff ourselves like buy cars without car sales people, computers without computer stores, and anything else you can imagine on auction sites instead of retail outlets? Is that why we still don’t have any free time? This doesn’t seem to make sense, so why are we dropping the middleman?

I think it is the combination of two things:
1. The perception that they are saving money (perception is key here)
2. The lack of trust

And now we come to the travel industry.  If there was ever any middleman that you would expect to NOT be cut out it would be one that works to get you the best deal and then does not charge you for that service. You would think that in this time starved world especially for retail vacations people would be flocking to an expert that didn’t charge for their services! (we’ll set aside “service fees” since they mostly apply to air purchase, but keep in mind agents were cut out of air commissions because the airlines realize people were already cutting out the middleman and coming directly to them).

What does this portend to those that do charge a fee for meeting planning services in a world that wants to use the middle man but only when they have the best price via electronic (I don’t want to actually have a relationship with you) RFP?

Part One

October 29, 2007

By Richard Weinstein

As I was setting up for this years Motivation Show; formally known as a show that was only slow on Thursday but now has somehow found a way to get less people to show up on Wednesday also, I threw out a brochure that was damaged in shipping. Suddenly I realized, this is where most brochures from the show probably end up not too long after they are taken. So I am thinking I could cut out the middle man, save everyone a lot of trouble and just throw away all the brochures myself.

Sure that sounds silly on the surface but I wonder if we are all doing something similar as we eliminate all the “middle people” (I guess that is the politically correct nomenclature) from so many areas of our lives. After all not a day of television goes by without a Drug company coming directly to you, the drug consumer, telling you what is probably wrong with you and how their pretty colored pill can fix it. “Ask your doctor about rosy cheeks and see if whiteout is right for you”

Why pay an accountant to do your taxes when you can use turbo tax? Just think now you will finally have a place to plug in all the numbers from your do it yourself brokerage account. And why hire an expensive attorney for your Will when you can easily do it yourself with a simple program, automated website or just a page from a book. Besides if you mess this one up you won’t be around to even worry about it.

Event Sponsorships – maximizing revenue without selling out

October 19, 2007

By Steve Smyth

With most of the event publications we publish for clients, we sell the advertising that supports the costs of providing these services to the attendees. Since we have relationships with many of the agencies handling marketing decisions for the exhibitors at these events, we are often asked by our clients to enhance the event’s revenue picture by including sponsorships into the marketing mix we present to these buyers. But before we begin the sales process, we always do an analysis of the sponsorship opportunities that the group wants to make available.

One reason we insist on the analysis– many, many groups seem to be taking a “more is better” approach to the sponsorship opportunities they offer, believing that the only way to increase revenue is to continually add choices to the mix. While this method of revenue growth might work short term, it can also lead to a program that confuses prospects, devalues otherwise smart marketing opportunities and worst of all – may lead to a marketing “overload” that turns off attendees.

A better approach involves taking a hard look at the attendee-exhibitor dynamics of your event and gaining a solid understanding of the outcomes your exhibitors and supporters are expecting from their investment.

Here are some suggested steps for evaluating your sponsorship program:
1. Discuss and Discover
Have some frank discussions with your core exhibitors and event supporters to find out what their business goals are for participating in your event. If you have an EAC – make use of this group, or set up some focus groups to help uncover their expectations. If you’re not focusing your sponsorship opportunities so that these goals can be realized, you need to redesign what you’re offering – or introduce new opportunities.

2. Research New Options
Use your peer network to investigate new sponsorship opportunities and programs that may work well for your event. You can also make use of the many active industry listserves to query for some best practices. Here’s some links to use:
IAEE:  www.iaee.org,
MiForum: http://groups.google.com/group/MiForum
MECO: http://www.meetingscommunity.org

One thing to keep in mind about “best practices” – just because some sponsorship opportunities work well for other groups, it doesn’t automatically spell success for yours. For example, with some events in-room bathroom mirror clings will be a hit while with other more conservative audiences, this could be a disaster. Know your audience – and apply what you’ve learned from your exhibitor discussions to come up with a sound strategy. There are many, many options out there – but some require creative adaptation to fit. I’ve built a fairly extensive list of opportunities over the years- if you’d like a copy, just send an email to me at: ssmyth@tristarpub.com and I’ll share it with you.

3. Evaluate your program- every year.
Armed with your exhibitor’s expectations and create ideas cleaned from the market, your in a good position to evaluate your current sponsorship offerings with an eye toward improvement. Do this every year – eliminate those which don’t provide value to attendees or exhibitors; implement new ones that add value to both. By carefully examining your program and staying proactive with key stake holder expectations, your financial success will follow!

If you have additional tips on how to improve sponsorship programs, send in your thoughts!

Greening your Meeting Publications

October 17, 2007

By Steve Smyth

Al Gore wins the Nobel Peace Prize for his efforts to alert the world to the dangers of climate change; “green meetings” initiatives are sprouting up through grass roots campaigns and new national organizations – it’s no wonder that moving toward “paperless” conferences is a hot topic aimed at helping your event keep up with the environmentally conscious imperatives being pursued today.

Going “paperless” is not at all new of course, but the social consciousness connected with today’s push is clearly much more emotionally charged than the “paperless” hype brought about by the technology innovations presented with portable media (CD, DVD’s, thumbdrives, and perhaps most portable of all- the web). Back then, the benefits were cost reductions achieved through cutting out print and the addition of sophisticated search and storage capabilities present with the new technology. Today, the technologies are even more impressive and going “paperless” helps brand your event and organization as socially responsible.

But being socially responsible AND ultimately responsible for successfully implementing everything your attendees are expecting to receive from your meetings and events can be a difficult balancing act. Meetings are about human interaction, education …..

Here are three quick thoughts on how you can start the greening process of your event publications:

1. Consolidate
If you offer attendees a stand-alone Program Book, Exhibit Guide and note pad, consider consolidating them into one publication. If you’re worried about losing ad revenue because you’re moving from three back cover premium spots to one – triple the price of the back cover. I guarantee that your advertisers will notice and appreciate the difference if attendees are thoroughly engaged by one publication as opposed to skimmingly acquainted with three. Also, if any of your publications have content redundant to others – carefully consider the purpose and value of each; moving one to an electronic-only format might make sense – and save trees and cost!

2. If you must print – save a few trees in the process
Recycled paper stocks no longer look like the trash they are created with, and pricing for the basic 30% post consumer recycled stock is now in-line with many standard stock varieties. Availability has also dramatically improved – in fact, for nearly all of the event publications we produce nationally in the major markets, 30% post consumer recycled stock is considered “house” paper supply along with vegetable-based ink, so it is our standard issue. Moving all to way to 100% recycled stock can still be a challenge due to scarcity, but expect demand to improve availability. If you’d like more info on sourcing environmentally-friendly paper – check with your local print house. Another good resource can be found here: www.conservatree.com

3. Recycling implies a continuum
Even if you do all you can to make your meeting or event environmentally-friendly from a publications stand point – by reducing printed material and using recycled paper stocks – if your attendees don’t participate in the process, the recycling cycle ends. Make sure that you not only press your event facilities to have appropriate recycling bins abundantly available, but that you reinforce the recycle message to your attendees through signage, notices in the publications produced – and perhaps as a “housekeeping” detail mentioned during session wrap ups. Like many efforts- it takes a community working together to really make a difference.

What other greening tips have you tried- successfully or unsuccessfully – to keep your event publishing environmentally friendly? Let us know!

Next up – Sponsorships – selling without selling out

Event Publishing – Some tips and a note of thanks

October 15, 2007

By Steve Smyth

I recently contributed an article to the ASAE Communications Section Council’s newsletter with a few tips on how to successfully pull off the oftentimes stressful and strenuous task of producing an onsite event daily newspaper. The article was written to assist the association communications folks who often are tasked with these projects – either as project managers or as a liaison working with an outside vendor.

When I was invited to contribute to the mimegasite guru series it occurred to me that a great many of the folks I work with on event publications are actually on the meeting/events side of the house and might also benefit from these tips and suggestions. So, to start things off this week, here are some logistics tips to help you make the event publishing process work more smoothly:

1. Get to know the print process.
If you are tasked with running the show on your event publications, it may be beneficial to get a brief tutorial on the printing process from your publications folks. Or better yet- enlist their assistance in selecting the printer you will use for the project. Not all printers are created equal – and subtle differences in the press type and staffing capabilities can make or break the project.

A good start point to help find potential printers in your next event city can be found at this link provided by the Printing Industries Association: http://www.printaccess.com/perl/pia

2. Budget conservatively. Everything costs more than you think it should when you are producing a tight deadline, overnight turn publication. In addition to the actual printing fees (which can be significantly higher than normal due to overtime staffing requirements), most printers charge from $50 to over $100 per issue to truck your completed papers to each delivery location. If you are arranging hotel delivery to a number of properties in addition to distribution at the convention center or main meeting facility, these costs can quickly add up.

3. Negotiating the big expense – hotel distribution.
When your advertisers buy space conditioned upon hotel room distribution, you do not want to be forced to pay huge fees to each property in order to accommodate this service. Here’s where a meeting professional’s hotel relationships can really have a positive impact. If possible, work door-to-door room distribution into your hotel contracts – even if those contracts are negotiated many years out from the event, you can save big on delivery fees. Hotels are now charging upwards of $2 per room per drop to facilitate the door-to-door distribution of event publications, and if your newspaper is particularly fat with exhibitor advertising – look for that cost to be even higher. Any savings you can negotiate will certainly help the event’s bottom line – and you should make sure to include this savings when you discuss your contributions to the success of the event with senior management. I personally would like to thank every meetings professional who went to bat with the hotels on our event publishing projects – your contribution is huge!

If you have other tips and/or challenging experiences – let’s hear them!

Next up – the “greening” of those event publications.


October 12, 2007

By Steve Collins

So now we reach the end of the week.  On Monday we talked about the differences of holding a meeting at a resort as opposed to a more business oriented hotel.  On Wednesday we talked about the relative advantages and disadvantages of meetings in resort destinations.  Now it is Friday, and you have decided to “take the plunge” and book your next meeting at a resort.  What kind of strange occurrences can you expect in this process?

First off, let’s tackle the hated resort fee—a much maligned (and much misused) fee that has now somehow managed to infiltrate a far broader range of properties than originally intended, and now is common at both resort and non-resort properties.  Believe it or not, the original intent of the resort fee was actually a very creative solution to a problem resorts were facing—at least as it was first implemented here in the mountain resorts in Colorado.  Due to the extraordinarily high cost of real estate in many mountain resort communities, the cost to build a new hotel property became exorbitant—and far too risky for any single investor.  To combat this, many properties were condominiumized—whether they were actual condominiums (with kitchens, etc.) or traditional hotels.  In many instances, from outward appearances there is no way to know that the hotel is condominiumized—to you and me they look just like standard hotels, but each room has been sold to an individual owner.  This spreads the cost and the risks across a much broader range of investors.

With a condominium property, the owner of each room reaches an agreement with a management company (typically the company that runs all of the hotel operations, from front desk to housekeeping to reservations to common area maintenance, etc.) to rent out his/her room, and the room revenue is split between the management company and the owner.  The management company then pays all of its expenses for the actual running of the property out of their share of the split (typically 40%-50% of the room rate, but I have actually seen it as low as 20% that goes to the management company).  As more and more amenities (that all cost additional money) became expected, this caused a problem for many of the property management companies that run these condominium properties.  Due to their split with the owners, in order to pay for new amenities that might cost, for example, $10 to provide, they would have to raise their room rates by $20 to increase their revenue enough just to break even on that $10 of additional costs (since the owner gets 50% of every dollar of room rate).  Hotels could provide this same service simply by raising their rates by $10.  This put the condominium properties at a significant disadvantage when competing with traditional hotel properties.  Since they had to raise their rates by twice as much as the actual cost to provide the added amenities, their rates soon grew to a level where they were no longer competitive with the hotel properties.

Resort fees were born as a solution to this problem.  Since a fee is separate from room rates, the management companies do not have to split this with the owners of the various rooms.  This meant that, while hotels had to raise their rates by $10 to provide the additional amenities, the condominium property could keep its rates the same, but institute a $10 resort fee.  This way they were able to remain competitive with the hotels both on pricing and amenities.  In other words, there ARE actually some justifiable resort fees.

The problem for us as consumers came about when hotels figured out what was going on in the condominium market, and that the general public had basically accepted the premise.  Many hotels have seen this as an additional revenue stream, and a way to raise their rates without actually appearing to do so.  This bothers me because in a traditional hotel, I have yet to see any justification as to why they should raise their rates via a resort fee (which, quite frequently, is not as clearly disclosed in the booking process) as opposed to simply being up front and actually raising their rates.  After all, “free” local phone calls, “free” internet access, “free” newspaper delivery, etc., are all items that are not actually FREE if you have to pay a resort fee to cover those costs.  And, of course, since most of us travel with cell phones these days, how many “free” local phone calls do you make from your room anyway--$10 per day worth?  I think not…..

One other new fee that I am seeing on an ever increasing basis—at least out here in Colorado—is the “special improvement district” fee.  This is a fee that LOOKS just like a sales tax, and shows up on receipts as a separate line item right there with the sales tax, but it is actually a fee on all retail sales within a certain geographic area to provide additional “services” to that area.  It shows up in retail shops, restaurants, hotel bills, and anywhere else where sales tax is charged.  The dirty little secret of this fee, though, is that it is NOT a tax, and is NOT required by the city, the state, or any other entity with actual taxing authority.  In other words, it is just as negotiable as the room rate, even though many hotels try to present it as a tax and non-negotiable.  In your negotiation process you may not be able to convince them to remove the Special Improvement District assessment, but you CAN negotiate to have them lower their rates enough to cover the additional cost of this fee.

So there you have it—a week’s worth of discussions on holding meetings in resort locations.  On Monday we talked about the differences involved in booking resorts, on Wednesday we talked about the relative advantages and disadvantages of meetings in resort destinations, and today we talked a bit about a couple of the idiosyncratic fees you might encounter when booking a resort.  Hopefully this has been helpful to you!


October 10, 2007

By Steve Collins

On Monday we discussed many of the differences experienced when booking a hotel in a resort destination as opposed to a hotel in a metropolitan area, but which is better?  Well, the answer, quite clearly (as with the site selection process for any group), is that it depends on your group and the goals of your meeting or event.  Today what I want to do is go through some of the advantages and disadvantages of holding a meeting at a resort.

One of the major disadvantages of holding a resort meeting is the perception that it can create (especially today when everyone is so concerned about SOX regulations).  After all, how can you have a productive meeting at a reasonable cost in a resort area, right?  I still remember some of the struggles I had on this front when I was a hotel sales manager for various resort hotels in the Aspen/Snowmass area here in Colorado.  For example, I had one non-profit organization actually spend $4000 MORE on their 50 person meeting to hold it in Denver, simply because they did not want to deal with the perception problems of booking a meeting in Aspen.  I know of another hotel in Breckenridge that was going through re-branding, and went to great efforts to avoid using the word “resort” in their name to try to avoid this issue—particularly for government groups.  I even had planners from some state agencies tell me they could not meet in the resort areas—even though we are obviously still part of the same state…..

Another issue that can arise depending on your chosen location is access.  As I had mentioned on Monday, typically a “getaway” resort is, by definition, not located within a major metro area.  When considering a resort destination, you definitely need to consider the issue of airport transfers.  Will your entire group be arriving at once, so you could just charter motorcoaches to bring them all to the resort at once, or will their flights be scattered throughout the day (or over several days)—necessitating individual transfers for each of them?  For a longer event, transfer times are not necessarily as important (if your group is not averse to them), but for a 1-2 night meeting, this additional time might prove unacceptable for your attendees.  Bus transfers might also require some extra creativity to fill that time (for example, I have seen groups actually conduct sessions on each bus during the transfer, or I have also seen bus companies that have the ability to create their own “break” or other F&B function while on board).

Also on Monday I had mentioned that, in some cases, there can be less flexibility on the part of the hotel in a resort setting, and you also need to be sure that the amenities available in the area are appropriate for your group.  For example, if you have attendees who tend to be absolutely addicted to their Blackberries and their EVDO wireless cards in their laptops, an “incentive” to an area without adequate cell phone coverage may not actually be much of an incentive for them…..

I also mentioned seasonality a bit on Monday, and this can prove to be either an advantage OR a disadvantage for your meeting at a resort.  For example, if you are trying to schedule a week of intense brainstorming sessions, a resort during the off season might be an IDEAL place to take your group.  You can get first class facilities at bargain basement prices, and there will be few distractions to pull your group away from their meetings.  Conversely, a golf incentive meeting in the desert in August is probably not going to be much of an incentive for a group, since walking outside during daylight hours at that time involves temperatures that can melt your shoes to the pavement.

Of course, there are some MAJOR advantages to holding your meetings at a resort as well.  As I mentioned on Monday, since the typical booking pattern at resorts favors weekends, a business meeting during the week can actually be quite reasonable.  Plus, if your attendees tend to be the typical “road warriors” who spend a lot of time in hotels, holding your meeting in a desirable resort destination may help ease some of the discomfort usually associated with business travel.  Many resort destinations have short-term rental condominium facilities that also have meeting space available.  Since condos tend to have a much different feel from your typical hotel room (i.e. kitchens, actual living rooms, etc.), booking a meeting at a condominium complex may actually give your more seasoned travelers a welcome break from the routine of business travel.  It may feel a bit more like “home” than a traditional hotel room would.

One final advantage is the added opportunities for really unique theme events that can be available to you in a resort setting.  Just think of some of the possibilities—how about a special event on a movie set at Universal Studios in Orlando?  What kind of impact would it have on your group to ride on horseback or a hay wagon to the top of a mountain on a beautiful summer evening for a sunset barbeque outdoors?  How about taking a chartered yacht over to a private island for a reception on the beach?  Just a few ideas that are possible in resort settings….

In other words, while there may be a few added complications when booking a meeting at a resort, personally I feel that the benefits can FAR outweigh these challenges.  After all, especially for those who are frequent travelers, why hold the same old meeting in the same generic hotel meeting room when you can be just as productive  in a beautiful resort destination—and frequently at a competitive (if not lower…) cost?

Just a thought……

On Friday I will discuss the much maligned resort fee a bit and go into a few of the other idiosyncrasies you might encounter when dealing with resorts.  I hope you will return for that!


October 08, 2007

By Steve Collins

In my years of working in sales offices at resort hotels here in the central Rockies, I was amazed at the number of meeting planners who seemed totally unfamiliar with how resorts work.  Now, after being on the “other side” of the equation for a few years, I understand where the confusion can arise.  Although the ground rules are fairly similar, there are a few differences that need to be taken into account when booking a resort property as opposed to a hotel that is more business-oriented.

This week we will discuss a few of the ins-and-outs of booking meetings at resorts.  Today’s topic will be highlighting some of the differences to expect when booking a resort.  On Wednesday, I will address some of the advantages vs. disadvantages of meetings at resorts, and on Friday I will go through some of the “idiosyncrasies” you might encounter when booking at a resort (including a discussion of the hated resort fee).

A couple of caveats:  first of all, I will be addressing these topics from a US perspective.  While many of the issues discussed are valid worldwide, there may be some issues that may not be as relevant at some international resorts.  Also, I will be generalizing quite a bit because there is no real way to speak for every single resort property throughout the country—obviously there WILL be variations, but most of these issues will still be valid at least to some degree.

Okay—so now on to today’s discussion:


A hotel is a hotel, right?  So what’s the difference if it is a resort hotel instead of a business hotel?  Actually, here are some of the more significant ones:

• Access—since, by definition, many resorts are considered “getaway” destinations, they tend to be located further from major hub cities with good air service.  This means that your attendees may need to be prepared to change planes, fly on smaller aircraft, and/or sit on a shuttle bus of some sort for a fairly significant period of time. 
• Deposit/Cancellation Policies—hotels in major metropolitan areas generate a very significant amount of walk-in business, which means they can typically have very lax deposit and cancellation requirements—thus, the 4pm (or 6pm) cancellation policy that is very common in cities.  Since there are plenty of other lodging options available nearby in the event of a walk situation, they can overbook the hotel by as much as 25% or more, and count on the attrition rate to even out their room count each evening.  This also allows them to book groups with little to no advance deposit.  Not so with resort properties.  In many resort areas—particularly destination resorts—a room that is unsold 30 days prior to arrival will most likely not be sold.  FIT guests don’t just “show up” without a reservation at a resort that may be 2-3 hours away from the nearest major metro area, so there is no walk-in business to speak of.  This means that most resort hotels are going to be much more stringent with both their deposit policies and their attrition/cancellation policies.  If a group significantly reduces its room block or cancels too close to the arrival date, there is simply no way that the resort will be able to replace that business in most cases.
• Seasonality—most resorts have very distinct seasons where they will be absolutely full or absolutely empty.  If you are trying to book a resort during their peak season, expect to pay top dollar and have little flexibility.  If you are booking during the off-season, they will typically bend over backwards to attract your business, but be aware that there may not be many activities available in the area over those dates.
• Pattern—most business hotels have a Monday through Thursday pattern for the majority of their business, so weekends are typically empty for them.  In a resort setting, typically Friday and Saturday are the busiest days of the week, so be aware that you will pay top dollar for those two nights—and some resorts will not even take your group if you will break up a weekend by booking only a Friday or a Saturday night.  On the other hand, you will generally find them to be much more flexible with you for a booking during the Monday-Thursday time frame.
• Facilities—always remember that most resort areas are geared toward leisure travelers, and as such, may not have some of the amenities available that have become expected among business travelers.  Some things are obvious—for example, not many secluded resort areas are going to have a convention center available that can seat your 10,000 person general session plus 25 breakouts and meals for the entire group.  However, some things are much more subtle—especially for planners from the Eastern Seaboard who are not used to more rural settings.  Be aware that things like high speed internet and consistent cell phone coverage are still NOT a given in many areas—particularly in the more rural parts of the western US.  Just make sure that your attendees can live without these things for a few days if you decide to book a resort in a more remote area.

This is by no means a complete list, but it gives you an idea of some of the items to consider when looking at resort destinations.  Holding a meeting at a resort can be fun and rewarding for the attendees as well as cost-effective and impactful for the sponsoring organization, but you, as the meeting planner, do need to be aware of these differences when you are conducting your searches.

On Wednesday we will go into a bit more detail as to the advantages vs. disadvantages of booking meetings in resort destinations.  Stay tuned……

Final Thoughts

October 05, 2007

By Ann Fishman

A few final thoughts about Generation X and Generation Y…

Last word about Gen X.  You have to earn their loyalty with each and every meeting.  It’s a challenge to keep them.

Why?  Because Xers are unforgiving when disappointed.  They won’t give you a second chance.  Rather, they gravitate toward meetings and events that deliver what’s been promised.

Last word about Gen Y.  They are looking for constant change.  Ys grew up with computers at home … and in a 500-channel television universe.  They receive an overwhelming amount of media messages every day and they thrive on it.

Picture a Gen Y talking on the speaker phone with TV in the background, surfing the Internet, downloading music and waiting for the pager to beep or an instant message to pop up.  Gen Ys need constant change.

As a meeting planner, are you providing that constant change for those grasshopper-minded Ys?  The need for constant change makes Gen Ys great at multi-tasking, but needful of rapidly-paced days when you plan an event.

That’s all for now.  I wish you great luck with your next meeting.

Individuals Vs. Team Players

October 04, 2007

By Ann Fishman

Today, I’d like to draw a sharp contrast between Gen Xers (26-46) and Gen Ys (7-25). 
Xers are highly individualistic and Gen Ys are team players.  Why? 

Gen Xers were children of divorce, one-parent families, often both parents working.  Xers were forced to become self-reliant and practical.  They became accustomed to clothing, feeding and minding themselves, even doing the family shopping.  So, they don’t like to be lumped in a group because they have strong individual needs and a desire to be respected for their own way of doing things.

Gen Ys are team players.  The team player concept is very strong with Generation Y.  They are accustomed to team teaching, team grading, team sports.  The list goes on and on.  Gen Ys are team players and want to feel connected.

These generational characteristics (Gen Xers are individualistic; Gen Ys are team players) are critical for meeting planners to pay attention to.  As meeting attendees become more and more a mix of these two generations, meeting planners need to make sure that activities, entertainment and education offer enough variety to delight the highly-individualistic Xers and the team-oriented Gen Ys.

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