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January 09, 2007


Ron Hayes

The unfortunate reality of this situation is that Walmart's demographic is more concerned with lower price than great service. Their main alternative is Kmart which is renowned for poor customer service. Unless another big box comes along that can offer the same low prices consistently and better customer service, Walmart will remain in the dominating position it currently possesses. Only when Walmart has trouble staffing its stores nationwide will they finally realize that they need to change something. Until that time, we will continue to see Walmart squeeze its workforce for every extra penny of profit.

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