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October 12, 2007


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Time heals everything, with a little patience we can achieve.

Sam Miller

I think the television is eroding our ability to interact with each other in a respectful and civil way. People are increasingly leading isolated lives, often doing two jobs to just get by, and spending their spare time in front of the television. We need to change that if we are going to go back to the old ways.

Sam Miller -
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Paul Gerardi

I'm part of the "crossover" generation. Having lived during the time of great customer service (and being part of the working class that provided it at the time)I simply cannot understand WHAT HAPPENED to quality customer service as we have improved the technology with which we should be able to give even better service. I teach it to my children. But does "no one else" do the same? IMHO, as a society, we have replaced empathy and compassion with just tolerance. We have forgotten the "do unto others" part of the golden rule and are only concerned with how we want it done unto us. We have forgotten that service isn't something we get, it's something we give. We have disconnected from each other, and removed personal responsibility from the picture as we have replaced personal contact with remote access. Until each of us once again starts to think of others as much as of ourselves I don't think that there will be any general return to quality service.

Bill Newman

It's not because of email or technology. It's because our culture is insisting that no one be held accountable for their actions unless they are the successful people all little people love to hate. This is why we have unions, welfare, affirmative action, proposed government healthcare. We have moved away from conservative moral standards and embraced a lazy immoral hedonistic lifestyle. And we suffer for it in many ways.

Mona Piontkowski


Great point. The more we've become technological the more we seem to demand constant communication. How did we ever shop for groceries, for example, without calling up someone (who obviously has nothing better to do than wait for our call) and describe the entire contents of the frozen food secion. The less human contact we have the more we crave contact and because we aren't there in person the normal plesantries of person to person contact are forgotten. The ramifications of this is mind-boggling. How will the generation of email/cell phones ever get together - are we looking at the end of civilization as we know it? I'm guilty as the next - I'm sure my credit card company thinks I'm a shut in - it's the only way I shop.

Ron Hayes

It all started with e-mail. Think about it - e-mail, instant messaging, texting, blogging, social sites, these methods of non-verbal communication have caused us to forget the pleasantries that led to good customer service. They have also increased our "need" to be in constant communication with friends or relatives. Thus, the clerk talking on the cell phone while a customer waits to be served. Don't get me wrong, I wouldn't give up my e-mail for anything but the rising generations have become so fixated on communication, they have forgetten how to be polite about it.

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