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March 03, 2008


tom richards


Thanks for your comments. I know -- struggling economy, cut training and advertising. But we will prevail.

Tom Richards

Kelley Robertson


Great insights for retailers. Unfortunately, the majority of retail staff receive any training. And because of the volume of work they have to do in a given day, they seldom consider anything from a customer's perspective.

Part of the problem is that most retail executives are out of touch with the front-line experience; they're too busy trying to find ways to cut costs instead of increasing sales.

On the positive side, it keeps people like you and I busy! Good post. I hope some retail executives come across it and take a look at their business as a result.


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